How to use Gabi on gaiabis.ch

Gabi is Gaiabis’ AI assistant. It allows you to search the catalogue, guides, blog, glossary and practical information on the site using your own words. If you are logged in, it can also provide information about your own orders.

You do not need to know the exact name of a product or use a specific command. Simply explain what you are looking for, then clarify your request as the conversation progresses.

Starting a conversation with Gabi

Open the chat window using the Gabi button visible on gaiabis.ch, then write your question in the field provided. You can also go to the Gabi presentation page and select “Chat with Gabi”.

To get a useful answer from your first message, start with what you need. A request such as “I’m looking for a fairly large grinder with a pollen catcher” gives Gabi more information than just the word “grinder”.

Finding a product without knowing its exact name

Gabi can search for products based on a product type, a feature or a use. This approach is useful when you know what you need but do not yet know the item’s name or the category in which to look for it.

For example, you can write:

• “I’m looking for a fairly large grinder with a pollen catcher.”
• “Which flavoured filters do you have?”
• “I’m looking for Hemper papers.”
• “Do you have an Amnesia flower available online?”

Add the constraints that are genuinely important: format, dimensions, material, concentration, brand, availability or budget. Gabi can then narrow down the results and show you products that are closer to your request.

Availability shown on the site does not necessarily confirm stock at the physical shop. If you are looking for a product in Bulle, specify this so that your request can be distinguished from an online purchase.

Comparing several products

If you are hesitating between several products, ask Gabi to compare them according to the criteria that interest you. It can review the information in their product pages and highlight their differences, such as format, material, dimensions or stated features.

A comparison is more relevant when you name the products concerned or first ask for a limited selection. You can continue with questions such as:

• “What is the difference between these two grinders?”
• “Which one is larger?”
• “Compare only their material and collection system.”

You do not need to repeat the entire request in every message. Gabi retains the useful context of the conversation and can link a clarification to the previous question.

Finding a guide, article or definition

Gabi does not only search for products. It can also consult content published by Gaiabis: FAQs, blog articles, guides and the glossary. You can therefore start with a question, even if you do not know the title or section of the relevant resource.

For example, try:

• “How do I clean a grinder?”
• “Do you have a guide on storing CBD flowers?”
• “What does the word decarboxylation mean?”
• “Find the article about humidity regulators.”

When published content answers the question, Gabi can point it out and direct you to the relevant page. You can open this source to explore the subject further or check the context of the answer.

Asking a practical question about Gaiabis

You can ask Gabi how Gaiabis works without browsing through several menus. It can in particular find published information about delivery, shops, opening hours or the services offered.

• “Where is the Bulle shop located?”
• “What are its opening hours today?”
• “From what amount is delivery free?”
• “Where can I read the shipping and returns conditions?”

Conditions, opening hours and offers may change. For important information, consult the page indicated by Gabi to confirm that it corresponds to your situation.

Viewing your order information

When you are logged in to your customer account, Gabi can display the information available about your own orders. Depending on the data associated with the order, it may in particular find its reference, status, carrier or tracking information.

Specify whether you are referring to an order that has already been placed or a future order. “What is the status of my order ABCDEFGH?” does not ask for the same information as “If I order today, when will my parcel be shipped?”.

Refining an overly general answer

If the first answer is too broad, add the missing criterion instead of restarting the conversation. Gabi can use your successive messages to refine the search.

If Gabi asks you a question, simply reply in the next message. A concentration, size, type of use or reference is often enough to resolve the ambiguity.

Accessing certain site features more quickly

Some requests do not require a long answer. Gabi can take you to a useful page or directly perform a few simple actions in the browser.

• “Open my account.”
• “Go to my orders.”
• “Display my basket.”
• “Turn on dark mode.”
• “Switch to light mode.”

Private pages remain protected by logging in to your account. The light or dark mode choice is saved in the browser being used and may therefore be different on another device.

When should you contact the Gaiabis team?

Gabi can search, explain and guide you, but it does not replace a person when a specific decision or verification is required. It does not diagnose, promise the effect of a product or decide on a payment, order change or refund.

Ask to contact the Gaiabis team for a complaint, a sensitive situation, a request requiring action on your order or whenever you prefer to speak to a person. The button provided in the chat window can also be used to forward your message to the team.

Managing your conversations and information

Conversations may be retained for processing and security purposes. When you are logged in, the history associated with your account remains private: other customers cannot view it.

You can find your conversations in your personal account and permanently delete those you no longer wish to keep. Before sending sensitive information that is not necessary for your request, however, follow the same rule as with any online exchange: do not share it.

What should you do if an answer does not seem right?

Gabi remains an artificial intelligence. It may misunderstand a request, miss information or produce an incomplete answer. In this case, rephrase the point concerned, ask it to indicate the source used or report the answer using the feature provided in the chat window.

For a sensitive decision, always verify the information on the corresponding official page or ask the Gaiabis team to intervene. The proper use of Gabi is to save time when searching and understanding, without entrusting it with a decision that must be made by a person.