Frequently asked questions about Gaiabis products | Swiss CBD & legal hemp

We deliver throughout Switzerland from our shop in Bulle (Fribourg). Shipments are sent by Swiss Post in discreet, trackable parcels. Delivery abroad is not possible in order to ensure the legal compliance of our products.

Delivery costs in Switzerland depend on the selected method and order amount:

• PostPac Economy: CHF 4.90 for orders under CHF 40.–, then free delivery from CHF 40.–.
• PostPac Priority: CHF 7.85 for orders under CHF 40.–, reduced to CHF 2.95 from CHF 40.–, then free delivery from CHF 80.–.

Prices include VAT and are displayed in the basket before payment.

Yes. As soon as your order is shipped, you receive an email containing your Swiss Post tracking number. You can track your parcel in real time on the Swiss Post website or app. In the event of a delay or problem, our team remains available to help.

Yes. Choose collection in store when placing your order and pay directly online. Once the order is ready, simply come and collect it in store. No delivery fee applies, and you do not need to walk around the shop or redo your shopping on site.

Yes. All payments made on our website are 100% secure and comply with the Swiss standards in force. We use approved solutions such as Worldline and PostFinance, incorporating SSL encryption and the PCI-DSS standard. No banking data is stored on our servers: your transaction is direct, encrypted and completely confidential.

CBD is not subject to narcotics legislation. In Switzerland, hemp containing less than 1% THC does not fall under this legislation, but its sale remains subject to the rules of the relevant product category, for example those governing foodstuffs, cosmetics or tobacco products.

A THC content below 1% is therefore not, on its own, sufficient to determine whether a product can be sold or used for a given purpose.

Yes. Some of our products may contain THC, but always in quantities below 1%, in accordance with Swiss legislation. This level is too low to cause psychoactive effects. All our products are legal, tested and compliant with the applicable Swiss requirements.

CBD (cannabidiol) and THC (tetrahydrocannabinol) are two cannabis molecules.

CBD is not psychoactive: it does not produce a “high”.

THC is the substance responsible for psychotropic effects.
Our products are rich in CBD and contain little or no THC.

All batches sold by Gaiabis comply with Swiss legislation.

We publish analyses for selected products from our brand and from brands that authorise their publication. The documents offered on a product page concern the indicated product or batch.

Product compliance and permission to publish its analysis are two distinct matters: reports are therefore not available for the entire catalogue.

CBD can be used in different ways depending on the product chosen and the desired effect. At Gaiabis, we offer several forms suited to your needs:

• Flowers & resins: to be vaporised or infused in a hot drink.
• CBD oils: to be used according to the manufacturer's recommendations. Some may be intended for external use, while others are for technical or aromatic applications. Always read the label carefully before use.
• Balms & cosmetics: to be applied locally to the skin for a soothing and natural treatment.
• Infusions & treats: ideal for a gentle moment of relaxation, without psychotropic effects.

Whatever the method of use, we always recommend starting with low doses and gradually adjusting them according to your needs and sensitivity.

Detailed information is available on each product page to help you choose the solution best suited to you.

CBD does not have the intoxicating effect characteristic of THC. However, cannabidiol on its own must be distinguished from a product that also contains other cannabinoids, particularly THC.

The mention “CBD” or a THC content below 1% does not guarantee the absence of risk. Take into account the composition and precautions indicated for the product concerned.

The choice of concentration depends on your experience with CBD and your individual sensitivity. There is no universal concentration: each person may react differently depending on the product concerned and how it is used.

• Low concentration (5 to 10%): suitable for discovering CBD or for occasional use.
• Medium concentration (15 to 20%): suitable for more frequent use, depending on the product.
• High concentration (25% and above): intended for experienced users who are familiar with CBD-based products.

It is recommended to start with a low concentration and adjust it gradually, taking into account the information on the product label.

To preserve the quality and stability of your CBD products, it is important to store them under suitable conditions. Here are some simple recommendations:

• Keep away from direct light: UV rays can alter cannabinoids and natural aromas;
• Store in a cool, dry place: avoid excessive heat, humidity and temperature fluctuations;
• Close containers properly: to limit oxidation and preserve flavours;
• Keep out of reach of children and animals.

By following these few tips, your Gaiabis products will retain their freshness, aroma and natural effectiveness for longer.

Keep them in an airtight container, away from light, heat and excessive humidity. Avoid the refrigerator and unnecessary repeated opening. A suitable humidity regulator can help maintain a stable texture.

First remove dry residues with a small brush. For an unpainted metal grinder, occasional cleaning with isopropyl alcohol may be suitable, followed by rinsing and thorough drying. Do not use this method on wood, acrylic or a delicate finish.

Uneven burning is often caused by an unevenly distributed filling, rolling that is too tight on one side, a flower that is too damp or too dry, or incomplete lighting. Distribute the material evenly and light the entire circumference without drawing too strongly.

The short format is suitable for small preparations, while King Size offers more space. The slim format limits the width of the paper. The right choice mainly depends on the quantity, the filter used and how comfortable you are at rolling.