Orders & delivery

We deliver throughout Switzerland from our shop in Bulle (Fribourg). Shipments are sent by Swiss Post in discreet, trackable parcels. Delivery abroad is not possible in order to ensure the legal compliance of our products.

Delivery costs in Switzerland depend on the selected method and order amount:

• PostPac Economy: CHF 4.90 for orders under CHF 40.–, then free delivery from CHF 40.–.
• PostPac Priority: CHF 7.85 for orders under CHF 40.–, reduced to CHF 2.95 from CHF 40.–, then free delivery from CHF 80.–.

Prices include VAT and are displayed in the basket before payment.

Yes. As soon as your order is shipped, you receive an email containing your Swiss Post tracking number. You can track your parcel in real time on the Swiss Post website or app. In the event of a delay or problem, our team remains available to help.

Yes. Choose collection in store when placing your order and pay directly online. Once the order is ready, simply come and collect it in store. No delivery fee applies, and you do not need to walk around the shop or redo your shopping on site.

Orders are prepared in Bulle and handed over to Swiss Post on the next working day.

• PostPac Priority: delivery generally takes place on the working day following handover to Swiss Post.
• PostPac Economy: delivery generally takes place within two working days following handover to Swiss Post.

From the time the order is placed, therefore generally allow around 2 working days with Priority and 3 working days with Economy. Weekends and public holidays are not counted. These times are indicative, as a carrier delay may exceptionally occur.

Orders are carefully prepared in our Bulle shop and shipped by Swiss Post on the next working day. An order placed before a weekend or public holiday will therefore be processed on the next working day. Once shipped, you will receive an email with your tracking number.

First, check the tracking information received by email to verify the shipment status with Swiss Post. If the parcel is no longer progressing, the stated delivery time has passed or the tracking shows an issue, contact the Gaiabis team and provide your order number. We can check the shipment and help you with the steps to take with the carrier.

Yes. Orders are shipped by Swiss Post in discreet, tracked parcels. The outer packaging does not provide details about the products ordered.

Yes. You have 7 days after receiving your order to request a return. The product must be in its original condition, unopened and unused. Return shipping costs are your responsibility, and no parcel should be sent back without prior approval. First contact the Gaiabis team to receive the return instructions.