Privacy policy
Last updated: September 2025
GaiaLab Sàrl (trading as Gaiabis), located at Route de Riaz 13a, 1630 Bulle (Switzerland), places great importance on protecting your personal data. We comply with the Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) where applicable.
1. Data collected
We collect only the information required to manage your orders and customer account and to improve our services, including:
- identification information: surname, first name, address, e-mail, telephone;
- order and payment data;
- browsing history and preferences (via cookies).
2. Processing purposes
Your data is used to:
- process and deliver your orders;
- manage your customer account;
- provide after-sales service and customer support;
- send you our marketing communications (if you have consented to this);
- comply with our legal obligations (invoicing, accounting, guarantees).
3. Data sharing
We never sell your data. It may be shared only with:
- payment and logistics providers (PostFinance, carriers, etc.);
- technical providers (hosting provider, e-commerce platform, security services);
- Swiss authorities where required by law.
4. Retention period
Your data is retained:
- for as long as necessary to manage our customer relationship;
- and for the legally required period for tax and accounting purposes (10 years).
5. Cookies
Our site uses cookies to:
- ensure the site functions properly;
- analyse visitor numbers (anonymised statistics);
- improve your user experience.
You can manage your preferences in your browser settings.
6. Your rights
In accordance with the FADP and GDPR, you have the following rights:
- the right to access, rectify and erase your data;
- the right to restrict or object to processing;
- the right to withdraw your consent at any time.
To exercise your rights, please use our contact form.
7. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration.
8. Contact
For any questions concerning this policy or your personal data, you can contact us via our contact form.
© Gaiabis / GaiaLab Sàrl – All rights reserved.
